Product Questions
Are your products compliant with Australian standards?
Our products are selected to suit Australian installation requirements and standards where applicable. If you require confirmation for a specific product, we recommend checking with your licensed installer or contacting us prior to purchase.
How do I know if an item is in stock?
Stock availability is shown by the label on the product image. In StockThe item is in stock and ready for fast dispatch. Supplier StockThe item is in stock with a local supplier. Please allow a few extra days for stock transfer before dispatch. Resto
Can I view products in person?
Yes. You can visit our showroom at:. Acqua Bathrooms8 Parramatta RoadClyde NSW 2142. Please refer to our Contact Us page for trading hours.
Are colours and finishes exactly the same as shown online?
Product images are provided as accurately as possible. However, colours, finishes, and textures may vary slightly depending on screen settings, lighting conditions, and manufacturing batches.
Can I customise products?
No. All products are sold as listed on the product page. We do not offer custom-made, modified, or made-to-order items.
What if I’m not sure whether a product will fit?
It is the customer’s responsibility to confirm:. Measurements. Set-out requirements. Compatibility with existing plumbing. We strongly recommend checking all specifications and consulting with your builder, plumber, or installer before purchasing.
Do you offer trade pricing?
Yes. Trade pricing may be available for approved trade customers. Please contact us for more information about opening a trade account.