Shipping & Delivery
How do I calculate shipping costs?
Shipping costs are calculated at checkout. They are based on:. Your delivery postcode. The size, weight, and quantity of items in your order. Once you proceed to checkout and enter your details, the system will automatically calculate the best and mo
How long does delivery take?
Delivery time depends on your location and the type of order. As a general guide (after dispatch):. Metro areas: 2–5 business days. Regional areas: 3–10 business days. Bulky freight: delivery may vary depending on scheduling. Delivery timeframes are
Do you deliver Australia-wide?
Yes, we deliver Australia-wide. We do not currently ship outside Australia.
Can I pick up my order?
Yes. Pick-up is available from:. Acqua Bathrooms8 Parramatta RoadClyde NSW 2142. All pick-ups must be pre-arranged. You must wait until you receive confirmation that your order is ready before attending.
Can I arrange my own courier?
No. All deliveries must be arranged through Acqua Bathrooms to ensure correct handling, tracking, and freight coordination.
Can I choose a delivery date or time?
Specific delivery dates and times cannot be guaranteed for most orders. For local Sydney deliveries, a delivery date may be selected or arranged where available. For regional, interstate, and most courier or bulky freight deliveries, delivery dates a
Do you deliver to PO Boxes or parcel lockers?
No. A physical delivery address is required.
What are your delivery conditions?
Please note:. Deliveries are ground floor only. Drivers do not take items inside the property. Drivers do not carry items upstairs. Bulky deliveries may require assistance at the delivery address. If no one is available to receive the order, a re-del
Do you offer express or next-day delivery?
No. Due to the size and nature of many of our products, we do not offer express, overnight, or next-day delivery services.