What if my package gets lost or arrives damaged?Updated 3 months ago

All claims must be submitted within 3 days of delivery through our Help Centre:

👉https://www.acquabathrooms.com.au/pages/contact-us

Please include:

• Clear photos of the item

• Photos of all packaging

• A description of the issue

Do not install or dispose of the item before the claim is assessed, as this may void eligibility.

If a parcel is confirmed lost or an item is confirmed faulty or damaged, we will provide a resolution in accordance with Australian Consumer Law.