Returns & Claims
Do you offer refunds or exchanges?
Yes. We offer refunds or exchanges in accordance with our Returns & Refund Policy. Change-of-mind returns are accepted within 30 days of delivery, provided that:. The item is unused and uninstalled. The item is in original condition. Original packagi
How do I return an order?
All return requests must be submitted through our Returns Portal:👉 https://www.acquabathrooms.com.au/apps/aftership-returns-center. Select your order and follow the prompts to lodge your request. Returns submitted via phone, email, or in person with
Which items are non-returnable?
The following items are not eligible for change-of-mind returns:. Clearance or Final Sale items. All bidets (for hygiene reasons). Items marked as non-returnable
What if my package gets lost or arrives damaged?
All claims must be submitted within 3 days of delivery through our Help Centre:. 👉https://www.acquabathrooms.com.au/pages/contact-us. Please include:. Clear photos of the item. Photos of all packaging. A description of the issue. Do not install or d
What if my order is missing an item or parts?
Orders may be delivered in multiple shipments. Please check your dispatch emails and tracking details first. If an item or part is missing, you must submit a claim within 3 days of delivery via:. 👉 https://www.acquabathrooms.com.au/pages/contact-us