Need help with a product, shipping, or your order?
Our AI chat can assist, and our team is available if needed.

If our chat can’t resolve your question, send our team an email and we'll get back to you as soon as possible.

Acqua Bathrooms

The following items are not eligible for change-of-mind returns:<ul data-start="927" data-end="1032"><li data-section-id="oz1vh0" data-start="927" data-end="960">Clearance or Final Sale items</li><li data-section-id="w1bpo8" data-start="961" data-end="997">All bidets (for hygiene reasons)</li><li data-section-id="esd3l6" data-start="998" data-end="1032">Items marked as non-returnable</li></ul>

The following items are not eligible for change-of-mind returns:. Clearance or Final Sale items. All bidets (for hygiene reasons). Items marked as non-returnable

Which items are non-returnable?

Returns & Claims

How do I track my order?

When will my order be dispatched?

What does dispatch mean?

Can I cancel my order?

Orders & Tracking

How do I calculate shipping costs?

How long does delivery take?

Do you deliver Australia-wide?

Can I pick up my order?

Can I arrange my own courier?

Can I choose a delivery date or time?

Do you deliver to PO Boxes or parcel lockers?

What are your delivery conditions?

Do you offer express or next-day delivery?

Shipping & Delivery

Do you offer refunds or exchanges?

How do I return an order?

What if my package gets lost or arrives damaged?

What if my order is missing an item or parts?

Are your products compliant with Australian standards?

How do I know if an item is in stock?

Can I view products in person?

Are colours and finishes exactly the same as shown online?

Can I customise products?

What if I’m not sure whether a product will fit?

Do you offer trade pricing?

Product Questions

What payment methods do you accept?

How do I apply a promo or discount code?

Do you offer price adjustments?

Will I receive an invoice?

Payments & Promotions

✔ Check Measurements Carefully

✔ Confirm Set-Out & Plumbing Requirements

✔ Review Product Details & Specifications

✔ Understand Delivery Conditions

✔ Check Dispatch & Delivery Timeframes

✔ Be Ready to Inspect Your Order

✔ Returns & Cancellations

✔ Need Help?

Before You Buy

🚚 Delivery Overview

📍 Delivery Location

📦 Bulky Items

👤 Someone Must Be Available

📅 Delivery Scheduling

⚠️ Inspect Your Delivery

❗ Important Notes

📍 Access Requirements

Delivery Expectations

🔧 Installation Responsibility

📏 Check Before Installation

⚠️ Installed Items

🔄 Variations

🚿 Plumbing & Waterproofing

❗ Important

📞 Need Help Before Installing?

Builder & Installer Guide

Which items are non-returnable?Updated 3 months ago